Used or altered items
Items showing signs of wear, washing, staining, or alteration may be rejected for return review.
Returns & Refunds
A practical return framework for eligible apparel orders
This return policy explains when a return may be accepted, what item condition is required, how damaged or incorrect items are handled, and what customers should expect during refund review.
30 Days
Return request window
Requests should be initiated within 30 days of delivery unless a product page states otherwise.
Original Condition
Return standard
Items should be unworn, unwashed, and returned with original condition preserved.
Prompt Reporting
Damaged or incorrect items
Contact us quickly with order details and supporting photos when something arrives wrong.
Return support
Contact us before returning an item so we can review the request and share the proper next steps.
Helpful return request details
- Order number and item name.
- Reason for the return request.
- Photos if the issue involves damage, defects, or the wrong item received.
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Eligibility for returns
Returns may be accepted when the request is timely and the merchandise remains in resalable condition.
Items should be unworn, unwashed, and free of damage not caused during transit.
Original tags, packaging, and included components should be retained when possible.
Return requests should be submitted within 30 days after the delivery date.
Items marked final sale or otherwise noted as non-returnable on the product page may not be eligible.
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Items that may not qualify
Some requests may not be approved when the returned goods no longer meet the normal return standard.
Late requests
Requests submitted outside the stated return window may not be eligible unless required by law or otherwise approved.
Final-sale exclusions
Products clearly marked final sale, clearance, or otherwise non-returnable are generally excluded from standard returns.
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Damaged, defective, or incorrect items
If an item arrives with a problem, we want the issue reported promptly so we can review it while shipment details are still current.
Please contact us as soon as possible after delivery if the item appears damaged, defective, or not what you ordered. Include the order number and clear photos of the item and packaging when relevant. We will review the issue and advise on the appropriate next step.
Report issues quickly
Prompt reporting helps us evaluate the shipment condition, compare order records, and support the claim process more effectively.
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Return process and refund timing
Returns work best when started through support first and followed according to the approved instructions.
How to start a return
- Contact us at info@zcotton.com with your order number and a brief explanation of the request.
- Wait for return instructions before shipping anything back so the request can be reviewed correctly.
- If approved, package the item securely and follow the instructions provided in the support response.
- Once the return is received and inspected, any eligible refund will be processed back to the original payment method.
Refund timing
Approved refunds are typically issued after the returned goods are received and inspected. The exact posting time may depend on the original payment provider or bank processing speed.
Original shipping charges are generally non-refundable unless the return is approved because the wrong item was shipped or the item arrived damaged or defective.